Privacy Policy melati188 – Your Personal Data Protection

1 Introduction

This Privacy Policy describes melati188's ("we", "Platform") commitment to protecting and respecting your privacy as a user of our platform in melati188.onl. It applies to all services we offer, including our website, mobile app, Live Casino, Slot Games, Sports Betting and bingo.

By registering or using any melati188 service, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy us, all of which form part of the overarching agreement between you and melati188.

2 Personal Data We Collect

Melati188 collects the personal data necessary to provide a safe, fair, and high-quality service to all members. The following are the categories of data we collect:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as medical data, religious beliefs, or political views.

3 How We Collect Data

Your personal data is collected through the following channels:

• Account Registration: When you complete the registration form, you provide basic information such as your name, email, and phone number.
• Identity Verification (KYC): During the verification process, you will be asked to upload a copy of a valid identity document.
• Financial Transactions: Every time you make a deposit or withdrawal, our system records the relevant transaction details.
• Platform Usage: Technical data such as IP addresses and activity logs are collected automatically when you use the platform.
• Support Communications: When you contact our support team, conversations may be recorded for training and quality improvement purposes.
• Cookies and Tracking Technologies: Our website uses cookies and similar technologies to enhance the user experience (see Section 7).

4 Purpose of Data Use

The personal data we collect is used for the following legitimate and necessary purposes:

• Account Management: Create and manage your account, including the login process and identity verification.
• Transaction Processing: Process your deposits and withdrawals securely and efficiently through supported payment channels.
• Legal Compliance: Meet legal requirements related to anti-money laundering (AML), counter-terrorism financing (CFT), and age verification.
• Platform Security: Detect and prevent fraud, hacking, collusion, and other illegal activities on our platform.
• Service Improvement: Analyse usage patterns to improve platform features, games, and the overall user experience.
• Service Communications: Send important notifications related to your account, including transaction confirmations and security updates.
• Responsible Gaming: Monitor gameplay patterns to identify players who may need assistance and provide appropriate responsible gaming tools.
• Marketing (with consent): Send promotional information and special offers if you have consented to receive marketing communications.

5 Data Sharing and Disclosure

Melati188 does not sell, rent, or disclose your personal data to external parties for their own commercial purposes. However, we may share your data in the following limited circumstances:

• Service Providers: Third parties we engage to help operate the platform — including payment gateway providers, identity verification services, and cloud service providers — are all bound by strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or directive from a competent regulatory or law enforcement authority.
• Interest Protection: If disclosure is necessary to protect the rights, property, or safety of melati188, our members, or the public from any threat.
• Business Restructuring: In the event of a merger, acquisition, or sale of company assets, user data may be transferred to the new entity subject to an equivalent or stricter privacy policy.

6 Data Storage and Security

The security of your personal data is a top priority at melati188. We implement multiple layers of technical and organisational protection to keep your data safe:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using the latest SSL/TLS protocols.
• Secure Servers: Data is stored in secured data centres with strict physical access controls, intrusion detection systems, and automated backups.
• Access Controls: Only melati188 staff with a legitimate business need are permitted to access personal data, and all access is logged and audited.
• Data Segregation: Sensitive financial data is stored separately from gaming data and general profiles to minimise risk.
• Periodic Security Reviews: Our platform undergoes regular penetration testing and security audits by independent experts.

We retain your personal data for as long as your account is active or as needed to provide services to you. After account closure, we may retain certain data for up to 7 years as required by applicable financial and anti-money laundering laws.

7 Cookies and Tracking Technologies

The melati188 website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how the platform is used. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collect information about how visitors use our website, such as the most frequently visited pages. This data is used to improve the platform.
• Functional Cookies: Allow the platform to remember your preferences, such as display settings and game preferences, to deliver a more personalised experience.
• Analytics Cookies: We use internal analytics tools to understand usage patterns and improve our services. This data is aggregated and does not personally identify you.

8 Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

To exercise any of the above rights, please contact our support team. We will process your request within 30 business days. In some cases, we may need to verify your identity before processing the request.

9 Child Protection

Melati188 is a platform dedicated to adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover or are notified that personal data of a minor has been collected without proper age verification, we will take immediate steps to:

• Suspend the relevant account immediately.
• Delete all personal data associated with that individual.
• Ensure that no financial transactions are processed on behalf of that minor.

Parents or guardians who believe their child has registered on our platform without their knowledge are urged to contact our support team immediately.

10 Amendments to the Privacy Policy

Melati188 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, the services we offer, or applicable legal requirements.

When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Display a clear notification within the platform upon your next login.
• Send an email notification to the address registered on your account if the changes materially affect your rights.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how melati188 handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:

• Email: [email protected]
• Live Support: In-platform live chat, available 24/7
• Response Time: We aim to respond to all privacy-related enquiries within 3 business days.

Our around-the-clock support team is ready to assist you in English and will ensure every privacy-related enquiry is handled with the utmost seriousness and confidentiality.